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Our Core Beliefs about Organizational Effectiveness
The following principles of organizational effectiveness underpin our training programs.
- Leadership is all about balance. To get results, managers don't have to choose Theory X or Theory Y. The most motivating managers are task and people oriented. They are firm and sensitive. They set high standards, and apply a human touch to win support for achieving them.
- Staff participation is good business. Staff knowledge, ideas and experience are vital assets that managers benefit from tapping. By doing so, managers create a motivating, productive and efficient work environment, and the whole organization benefits.
- Actions speak louder than words. Significant positive change happens when managers at all levels commit fully and show it in their everyday actions. Employees may listen to what their managers and supervisors say, but they listen more to what their managers do!
- It all starts at the top. Remarkable changes happen when top managers are fully on board. Top managers can be either the greatest asset, or the biggest block to positive organizational change, and it is vital to work with top management to ensure training succeeds.
- Effective communication is always a two-way street. A lack of bottom-up communication is one of the most common, and unnecessary, blocks to staff satisfaction and organizational performance. Managers who encourage, listen to, and respond to employee input make a tremendous contribution to their organization.
- Keeping employees "in the light" boosts performance. Employees are more motivated, and more likely to contribute their best efforts, when they are well informed about what is really going on in the organization, and why.
- Successful sales and service go hand in hand. Sales increase when salespeople think and act like service providers. They help customers meet their needs and solve their problems, rather than just selling products.
- Growing people. Most employees have the potential to contribute far more than their managers realize. It is a manager's responsibility not just to manage tasks, but to bring out the best in their people - for the benefit of everyone involved.
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